Frequently Asked Questions

Everything you need to know about the world's best streetwear and exclusive drops.

How long does shipping take and how can I track my order?

Standard shipping typically takes 3-7 business days, while Express shipping takes 1-3 business days. Once your order is dispatched, you will receive a confirmation email with a unique tracking link to follow your gear's journey.

What is your return policy for streetwear and footwear?

We offer a 30-day return policy for most items. Products must be in original, unworn condition with all tags attached. Please note that for hygiene reasons, some items like earrings and headwear may be subject to restrictions.

Are the products sold on Culture Kings authentic?

Absolutely. Culture Kings is an authorized retailer for every brand we carry, including Nike, Jordan, Adidas, and Carré. We guarantee 100% authenticity on all sneakers, apparel, and accessories.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and 'Buy Now, Pay Later' services including Afterpay, Klarna, and Zip Pay to make your shopping experience seamless.

How do I know what size to order?

Each product page features a specific 'Size Guide' to help you find the perfect fit. Since we stock international brands, we provide conversions between US, UK, and EU sizing for your convenience.

What should I do if an item I want is out of stock?

Many of our exclusive drops sell out fast. We recommend signing up for 'Back in Stock' notifications on the product page and following our social media channels for the latest news on restocks and new releases.